Shipping & Returns
Delivery
Standard UPS shipping rates are only available to the 48 contiguous states (excludes Alaska, Hawaii, and all U.S. Territories, APO/FPO).
Though every attempt is made to ship orders as quickly as possible, they generally take 24 business hours to process before shipping. If an order is placed after 2:00 p.m. Mountain Standard Time on Friday, then the order will not ship out until the following Monday. Overnight and Saturday delivery options are not available.
- Standard: 3-5 business days
- Expedited: 2-3 business days
- Rush: 1-2 business days
Returns
Returns should be made within 30 days of purchase and be accompanied by the purchase invoice. Returns will be on an inspection basis. No COD returns will be accepted.
Send merchandise to:
Prime Inc. Company
Store/Customer Returns
2740 N. Mayfair
Springfield, MO 65803
Refund Policy
Items returned without a receipt will be refunded for the current price in our system.
Items purchased by Cash, Credit Card, & Payroll deduction will be refunded in the perspective payment method.
Clothing
Clothing may be returned within 30 days of purchase, with a receipt. Clothing must be unworn and unlaundered.
Truck Accessories
Items may be returned within 30 days of purchase, with a receipt, to receive full credit. Items must be returned in full packaging.
GPS's
GPS’s must be returned within 60 days of purchase, with a receipt, to receive full credit. GPS’s must be returned in full packaging. Manufacturer warranty only after 60 days.
Refrigerators & Satellites
1 – 2 year manufacturer warranty only (varies per model).
Cancellations
If you would like to cancel you order, please call (801) 977-5903 within 24 hours.